Support » Plugin: WP-Live Chat by 3CX » Offline Chat Forum

  • Resolved austpack

    (@austpack)


    Hi,

    We are having an issue with offline chat option.

    The offline chat form does not appear when we switch agents offline, I have read all the instructions for offline chat message and cannot find the issue.

    The chat box remains with statement “Standby for Agent…..”

    If someone can be of assistance.

    Thanks

Viewing 2 replies - 16 through 17 (of 17 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @austpack, from that we see, the problem is related to the cache plugin you’re using. Some part of our js code is dynamic and changes according to some PHP settings. If your plugin caches our JS code, when you switch configuration you’re still providing the previous JS code to customers, and this breaks some functionalities.

    For the moment, we suggest you disable the cache for all JS URLs related to our plugin, usually http(s)://your.web.site/wp-content/plugins/wp-live-chat-support/js/*.js

    This should be enough to use the plugin without issues.

    In the meanwhile, our dev team will look into this issue and will make improvements to the code in order to be more compatible with cache plugins.

    Thanks for your time!

    I would like to say thank you so much for your help.

    I updated with new release and everything is functioning as expected.

    Both online and offline.

    Great plugin and support 🙂

Viewing 2 replies - 16 through 17 (of 17 total)
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