note

Hello,

Thank you for reaching out to us.

The “Request note” field is used when changing the request status. It lets you add an optional message for the customer, for example return instructions, a reason for refusal, or any additional information related to the next step.

Please note that the note is not saved by itself while typing. To save/send it, you need to:

1. Enter the note.
2. Select a request status from the dropdown.
3. Click “Update”.

After updating, the note should be saved with the request/order notes and included in the related status email sent to the customer.

If you select a status, click “Update”, and the note still disappears or is not saved, please let us know your WordPress, WooCommerce, and Flexible Refund versions so we can check it further.

Best regards,