Not working at all

  • Resolved mosesclarke91

    (@mosesclarke91)


    4 years, 7 months ago

    Hello,

    I have activated this plugin. It looks fantastic. But for some reason it is not showing up on my website. It is just showing me the generic woocommerce reviews. Perhaps your review outline is exactly the same as the generic woocommerce ones? But I read somewhere that you can include images and other add ons. Looking forward to hearing back from you as I am very excited to get review up and running.

    Kind regards

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter mosesclarke91

    (@mosesclarke91)

    4 years, 7 months ago

    Hello,

    I am also wondering. I have 3 products on my website. They are the same product but different sizes. I am wondering is it possible to include the same reviews under each product. All products have the same SKU. Hopefully this is possible. Looking forward to hearing from you.

    Kind regards

    Neo WhiteRabbit

    (@longnguyen89)

    4 years, 7 months ago

    Hi,

    Thank you for using CusRev. Let me answer your questions.

    1. Our plugin uses the standard WooCommerce reviews system and extends/enhances the way you collect reviews for your products and store. Please follow this solution to get started https://cusrev.freshdesk.com/support/solutions/articles/43000051291-getting-started-tutorial

    With the review form, you can allow the users to upload their images/videos and answer more questions. Please get more details here https://cusrev.freshdesk.com/support/solutions/articles/43000051291-getting-started-tutorial

    2. Currently, our plugin does not support transfer reviews between products. You can use any other third-party plugin (that is compatible with WooCommerce) to transfer or export and then import reviews.

    Thread Starter mosesclarke91

    (@mosesclarke91)

    4 years, 7 months ago

    Hi @longnguyen89,

    Thanks for your reply. I cannot see any difference in the standard woocommerce reviews and this plugin. I mean there is no option to add images etc. Hopefully you have looked at my above link to see what I mean.
    I have activated this plugin but I am asking that maybe there is something further I need to do?

    Looking forward to hearing back from you

    Neo WhiteRabbit

    (@longnguyen89)

    4 years, 7 months ago

    Hi,

    If you want to allow the users to upload images in the review form on your site, please go to Reviews > Settings > Review Extensions tab > Enable option Attach Images. You can also see more options to customize the reviews section on this setting page.

    Plugin Support cusrev

    (@cusrev)

    4 years, 7 months ago

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 5 replies - 1 through 5 (of 5 total)

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