Not Showing On Mobile

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter gabrieldilaurentis

    (@gabrieldilaurentis)

    1 week, 3 days ago

    I didn’t know I could roll back a couple versions, to one ending in 71 that shows them just fine on both desktop and mobile.

    Update: while it displays on mobile now, navigating, tapping to swipe left or right or any direction is next to impossible. How do I fix?

    rafialamwp

    (@rafialamwp)

    1 week, 1 day ago

    Hi @gabrieldilaurentis,

    Thank you for reaching out!

    We are having a look at the issue and will get back to you soon.

    Best regards,

    Thread Starter gabrieldilaurentis

    (@gabrieldilaurentis)

    3 days, 4 hours ago

    Any updates? I updated to the latest version and the problem persists.

    Plugin Support Tamanna

    (@itamannaa)

    2 days, 21 hours ago

    Hi @gabrieldilaurentis,

    Thanks for your patience. We looked into this using your provided link and tested it on several Android and iOS devices on our end, and the tours are loading fine for us. We do not have a Samsung S21 Ultra available to test with directly, so we could not check it on that exact device.

    Could you please try opening the tour on any other device you have access to and let us know if you see the same issue there? This will help us figure out if it is specific to your S21 Ultra or something else.

    Also, could you tell us what Android version your device is running? You can find this under Settings > About Phone > Software Information.

    This will help us narrow down the cause faster.

    Best regards,
    – WP VR Support Team

    Thread Starter gabrieldilaurentis

    (@gabrieldilaurentis)

    1 hour, 40 minutes ago

    @itamannaa so sorry for the confusion, I couldn’t make it to work and reverted to a stable version 8.5.71.

    I’ll leave on the most recent version so you can check.

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