you need to do some test with an smpt plugin, there are many that can send test emails.
it can be caused by a missing/wrong configuration of dns https://docs.plesk.com/en-US/obsidian/administrator-guide/mail/antispam-tools/dkim-spf-and-dmarc-protection.59433/
Thread Starter
krishs
(@krishs)
@codekraft thanks for your concern. but the configuration is perfect. also, the contact form is submitting successfully but not receiving mail on suit mails.
yes it is possible, this can happens… for some email providers you would receive email and for others you don’t, it depends on your configuration and their antispam policies.
in any case i guess it is related to wp_mail and not to contact form 7 plugin. How are you sending emails from the website (php/smtp/…)?
Hi from France
Same problem.
So far, we’ve been using ContactForm7 for 5 years, everything worked great.
Since a month, we don’t receive any mails from ou website using CF7 plugin..
As mentioned before: contact form is submitting successfully but not receiving mail on office365 business standard email address.
We are eceiving perfectly ou email directly.
We’re a recruitment firm and people respond to job offers through CF7.
What can we do?
Thanks a lot for your help.
like @krishs you need to do some testing to check if your website can send mail to your inbox. (google for “DKIM, SPF, DMARC configuration”)
you can do a short test using an smtp plugin, many of them have an email testing feature that helps you test your configuration
if this doesn’t work please provide the website url so i try to find the problem!
in addition isn’t a good practice to do this because rarely you have the same exact issue 😛
Thread Starter
krishs
(@krishs)
@codekraft i’ve tried using post smtp plugin but nothing changed. same problem.
Thanks for the feedback. We’re still investigating.
We believe the problem comes from MS Exchange new policies.
But so far no mail comes in from our website.
you can use flamingo to log all mails (even if rejected). this is a good point to start!
this can help you to test email functionality
https://gist.github.com/erikyo/1b20572dfae676a20a6b888ab35c40f4
Thread Starter
krishs
(@krishs)
hey, @codekraft can you tell me where to add it? or I’ve to install the flamingo plugin?
that code is intended to be added at the end of functions.php (but you are warned, only do it if you know what you are doing). it send a mail each page reload and prints the errors in the error log (if WP debug log enabled).
Flamingo is a plugin from the author of cf7 that you are advised to install in this situations. it stores all the mail that are send with wordpress.
