No Ticket Purchase Options

  • Resolved riverbankproducts

    (@riverbankproducts)


    1 year, 3 months ago

    I’m working on a new website for a non profit that hosts a few small fundraisers throughout the year. I’ve installed the events calendar and the tickets add on. I’ve connected paypal, created an event and tickets but when I go to the page, there is no option to purchase tickets. Only an option to add it to my calendar. It shows the price for the ticket at the top but that’s it. no other option to purchase the tickets.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 3 months ago

    Hi @riverbankproducts ,

    Thank you for reaching out.

    Could you share the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

    Also, for us to understand and learn more about your setup, could you provide the version of the following?

    1. PHP
    2. WordPress
    3. The Events Calendar
    4. Theme and Version
    Thread Starter riverbankproducts

    (@riverbankproducts)

    1 year, 3 months ago

    Site is not live yet, its all brand new.

    https://yv6.5ba.myftpupload.com

    PHP is 8.2

    WP 6.7.2

    The latest version of Events Calendar and Tickets.

    Elementor theme and it’s latest version.

    The event shows up, I see the elementor template. It shows up, but there is no element for the purchasing of tickets. According to all of The Event Calendars documentation that I can find, it should either be at the beginning or the end of the event details.

    Nothing shows up.

    Thread Starter riverbankproducts

    (@riverbankproducts)

    1 year, 3 months ago

    I’ve read almost everything I can find on this plugin and watched all of the videos and nothing talks about how the tickets form is supposed to be in the event or how to add it.

    Plugin Support tristan083

    (@tristan083)

    1 year, 3 months ago

    Hi @riverbankproducts ,

    Thank you for your message. I recognize how challenging this must be, so let me try to assist you here to the best of my abilities.

    Since you are using Elementor, kindly check your Single Event Template (for Elementor) if the ticket widget is included in the template. — For more information about the Single Event Template, see Introducing: Elementor Templates for Single Events.

    Thread Starter riverbankproducts

    (@riverbankproducts)

    1 year, 3 months ago

    There is not ticket widget. It’s not there.

    Thread Starter riverbankproducts

    (@riverbankproducts)

    1 year, 3 months ago

    I gave up and went a different route. This is the second time I’ve tried to use The Event Calendar on a website and its not done what I needed after spending way too much time to try to get it to work

    Plugin Support Darian

    (@d0153)

    1 year, 3 months ago

    Hi @riverbankproducts

    I’m sorry to hear that things didn’t work out for you. I completely understand and respect your decision, and I sincerely apologize for any inconvenience or difficulty you may have faced.

    If you ever decide to reconsider or give our product another chance, please don’t hesitate to contact us. We’re always here and ready to assist you in any way we can.

    Have a great day ahead!

Viewing 7 replies - 1 through 7 (of 7 total)

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