No SMS is being sent

  • Resolved grayfox25

    (@grayfox25)


    4 years, 10 months ago

    Hi, I tried sending 3-4 sms. I even activated new order sms alerts for both customers and admins.
    But none seem to be delivered.

    Pls help

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author BulkGate

    (@woosms)

    4 years, 10 months ago

    Hi @grayfox25,

    Sorry for the inconvenience you’re experiencing.

    Could you please provide the SMS IDs of the messages directly to our support email support@bulkgate.com?

    You can find the SMS IDs in the detail of the message in the SMS History tab.

    We will check with the SMS provider.`

    Best regards,
    BulkGate team

    Thread Starter grayfox25

    (@grayfox25)

    4 years, 10 months ago

    omni-qp743m3fni

    sms-06ve3bj82x

    omni-b5idr52ubp

    omni-xn9j6e1mtr

    omni-mxdugtr2mr

    • This reply was modified 4 years, 10 months ago by grayfox25.
    Plugin Author BulkGate

    (@woosms)

    4 years, 10 months ago

    Thank you.

    We’re currently checking it. We’ll let you know as soon as we have more information from the provider.

    Plugin Author BulkGate

    (@woosms)

    4 years, 10 months ago

    Hi @grayfox25,

    Could you please try to send an SMS to another number? There can be an issue with the phone. Try to restart the phone.

    However, as suggested, try another number instead. Let us know if the problem prevails.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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