no performance report, no error even

  • Resolved Jeff Burris

    (@jeff-burris)


    6 years, 3 months ago

    Hi!
    When I go to Hummingbird-> Performance Test
    and click the blue “Test my Website” button
    I don’t get an error of any kind.
    I do get the progress bar thru 100%
    but then it just returns me to the same area with the “Test my Website” button again.
    It does not take me to any performance report with any metrics etc, as I interpret from the documention stating, “When the test completes, you will be taken to the Performance Test Page and the results of the test will populate the relevant elements there.”
    Any ideas?
    Thank you very much.
    Jeff

    • This topic was modified 6 years, 3 months ago by Jeff Burris. Reason: clarification quoting guide
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  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 2 months ago

    Hello @jeff-burris

    I hope you are doing well!

    Is your website publicly accessible?

    Is there any maintenance plugin active? If yes, please temporarily deactivate it run a performance test.

    If your site is publicly accessible, please run a test for a conflict with another plugin. Deactivate ll plugins besides the Hummingbird and run a Performance test. If all is well, start activating one plugin at a time, till the issue will be back.

    This way you will find our out which plugin is affecting the Performance report.

    Please have a site backup before running this test, so if something will go wrong you can always restore it.

    Kind regards,
    Nastia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 1 month ago

    Hello @jeff-burris

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 2 replies - 1 through 2 (of 2 total)

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