NO LONGER ALLOWED BY FACEBOOK

  • mwordpress

    (@mwordpress)


    5 years, 6 months ago

    This plugin worked great for a long time, but due to the manner in which Facebook audits their applications and how this plugin works, it can no longer be used. I reached out to OneAll’s tech support to alert them to the issue, but received no response. I exchanged at least dozen emails with Facebook’s developer team but there’s no way to fix this. It’s OneAll’s issue. As a result I have uninstalled the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Claude

    (@claudeschlesser)

    5 years, 6 months ago

    Hello,

    we have tens of thousands websites and apps using our services and we are working closely with Facebook developers. Are you sure you meant our plugin? Do you have a support ticket number? I will check why it has not been answered in time. Usually tickets are answered on the same day.

    Best Regards,

    Thread Starter mwordpress

    (@mwordpress)

    5 years, 6 months ago

    Edit: I found the reply from the support team in my spam folder: SUPPORT-10434

    I’ll communicate with you via your support ticket.

    The biggest problem is the SITE URL setting. Happy to forward the entire email chain to your team.

    Plugin Author Claude

    (@claudeschlesser)

    5 years, 6 months ago

    Hello,

    ok, I can see that the ticket SUPPORT-10434 was answered four days ago. If you follow the Facebook setup guide in your OneAll account, then it should work ouf of the box.

    We are waiting for your answer to ticket SUPPORT-10434 to help you fix the issue.

    Best Regards,

    Thread Starter mwordpress

    (@mwordpress)

    5 years, 6 months ago

    I have replied to SUPPORT-10434

    The issue is not with the plugin so much as it is with changes in how Facebook is verifying Developer apps. Before you go suggesting that I didn’t follow the implementation guide, just know that your plugin worked fine for a very long time. Facebook caused it to stop working by disabling my developer account. They did that because your app doesn’t follow their guidelines.

Viewing 4 replies - 1 through 4 (of 4 total)

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