Support » Plugin: Export User Data » No file exported

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author qstudio

    (@qlstudio)

    @hana.ladorn – the plugin will return the “Empty” error when the user query does not find any users to export – this usually happens when you select a restrictive date range – for example the previous month or two – did you change other settings?

    Please also try to revert to the default theme and deactivate any other plugin and test again.

    Good luck!

    Q

    taxgirlsrh

    (@taxgirlsrh)

    I’m having the issue where the page loads white and I never get an export — sometimes I get this error message:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 35 bytes) in /home/content/94/11817394/html/wp-includes/wp-db.php on line 1234

    Most of the time however, it is just a blank white page.

    Any ideas?

    Plugin Author qstudio

    (@qlstudio)

    @taxgirlsrh – I think that you need to turn on wp_debugging ( http://codex.wordpress.org/Debugging_in_WordPress ) and check your log file for error – the most reasonable explanation is that you’ve exhausted the RAM allocated to you – are you using a shared hosting?

    If that is the case, you’ll need to speak to your host about increasing your available memory.

    Q

    Plugin Author qstudio

    (@qlstudio)

    I’m closing this request – as no reply from the author.

Viewing 4 replies - 1 through 4 (of 4 total)
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