New version causes 500 error for wp-admin , reverted back

Resolved Chris
(@cvalius)

8 years, 6 months ago
Noticed the new plugin notification for Disqus 3.0.7

Upon installing my wp-admin went to a 500 error and never worked again even after trying to increase memory over 512 with a php.ini file.

Had to delete and revert back to 2.8.6 from an old backup.

I’m using wordpress 4.9.4 with php version 5.3.10

Please advise what happened in your code?
- This topic was modified 8 years, 6 months ago by Chris.
The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Contributor ryanv12
(@ryanv12)

8 years, 6 months ago

The minimum version of PHP tested is 5.6, so I’m assuming that’s the issue. Would you happen to have the logs of the error? If it’s something we can reasonably fix we will (at least we’ll try not to crash the entire admin).

You’re free to stay on an older version of the plugin until your version of PHP is updated, which is tagged here: https://github.com/disqus/disqus-wordpress/releases/tag/2.86

Plugin Contributor ryanv12
(@ryanv12)

8 years, 6 months ago

To prevent the plugin from getting activated and breaking the site, I’ve added a check of the php version upon activation: https://github.com/disqus/disqus-wordpress-plugin/commit/91c72ef53b2369be8f9d5727fe9f11670ef3ef9e

This should show up in the next released version (3.0.9)

Thread Starter Chris
(@cvalius)

8 years, 6 months ago

Hi Ryan,

I’m stuck on the php version I’m using due to dependencies with a legacy forum software.

I get the following response from php errors:

[07-Feb-2018 23:46:40 UTC] PHP Parse error: syntax error, unexpected ‘[‘ in /home/gmgames/public_html/wp-content/plugins/disqus-comment-system/rest-api/class-disqus-rest-api.php on line 660

Plugin Contributor ryanv12
(@ryanv12)

8 years, 6 months ago

Do you happen to be using WordPress multi-site as well? That error looks similar to this one: https://wordpress.org/support/topic/latest-update-creates-error-in-multisite-install/

Thread Starter Chris
(@cvalius)

8 years, 6 months ago

No multi-site no.. hopefully if this syntax error gets solved there won’t be a need to limit php version.

Thanks

Jack Yan
(@jack-yan)

8 years, 6 months ago

I have the same issue as of this morning. How can I revert back? I’ve lost my WordPress Dashboard and only see the error message Chris reported.

I do have a back-up but it’s from 2014, so it won’t be too much use.

Jack Yan
(@jack-yan)

8 years, 6 months ago

It’s all good, I found them at:

https://wordpress.org/plugins/disqus-comment-system/advanced/

Jack Yan
(@jack-yan)

8 years, 6 months ago

Interesting, I was happily on 3.0.7 this morning, then went to 3.0.9, which broke the Dashboard (that was when I came in here). Went back to 3.0.7, same error, although it was fine before. Like Chris, I had to go back to the v. 2s (2.87 in my case) to get the Dashboard back. 😢

Plugin Contributor ryanv12
(@ryanv12)

8 years, 6 months ago

3.0.10 fixes the issue you saw with PHP 5.3, so try updating to that and let us know!

Viewing 9 replies - 1 through 9 (of 9 total)

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