New agent not possible

  • Resolved ethriade

    (@ethriade)


    20 hours, 34 minutes ago

    <span class=”HwtZe” jsname=”jqKxS” jsaction=”mouseup:Sxi9L,BR6jm; mousedown:qjlr0e” lang=”en” style=”-webkit-tap-highlight-color: transparent; display: inline;”><span jsname=”txFAF” class=”jCAhz ChMk0b” jsaction=”agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;tSpjdb:qAKMYb” jscontroller=”BiTO4b” style=”-webkit-tap-highlight-color: transparent; cursor: pointer;”><span class=”ryNqvb” jsname=”W297wb” jsaction=”click:PDNqTc,GFf3ac,qlVvte;contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:PDNqTc,c2aHje” style=”-webkit-tap-highlight-color: transparent;”></span></span></span>

    Hello.I am using the system as a WordPress plugin. Since the last update, it is no longer possible to create new agents. The page simply turns gray—and that’s it; nothing else happens. Please fix this; otherwise, the system is unfortunately unusable for us.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    7 hours, 11 minutes ago

    Hello,  

    If you are using any caching plugin, please make sure to exclude all Support pages from caching and then recheck the issue. Cached pages can sometimes prevent SupportCandy from functioning correctly.

    If the issue still persists, it may be due to a conflict with another plugin or your active theme. You can troubleshoot this by temporarily disabling all plugins except SupportCandy, and then reactivating them one by one to identify which plugin may be causing the conflict.

    If no plugin conflict is found, try switching to a default WordPress theme to check whether the issue is theme-related.

    Please do not perform these tests directly on your live site, as it may affect functionality or settings. We recommend creating a staging site and running the tests there safely.

    Let us know the results, and we’ll assist you further based on your findings.

    Thread Starter ethriade

    (@ethriade)

    3 hours, 45 minutes ago

    Okay, I’ll delete it. Thanks for the reply. It worked before the last update. I’m tired of constantly hearing that it’s due to a conflict with other plugins. It worked perfectly fine before the last update, without any conflicts whatsoever.

    Plugin Author PSM Plugins

    (@psmplugins)

    3 hours, 36 minutes ago

    If you want us to test this ourselves, please create a ticket on our website or send an email to support@supportcandy.net. We’ll be happy to assist you!

Viewing 3 replies - 1 through 3 (of 3 total)

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