my woocommerce product page error

  • Resolved henex10

    (@henex10)


    5 years, 10 months ago

    i have a problem. each time i try to add new product, i cant add a discription or the product image, even the gallery image.

    at the base of the page i get an error message that ask me to check my email
    here is the email i got

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce.

    First, visit your website (https://zoe-fashion.com/) and check for any visible issues. Next, visit the page where the error was caught (https://zoe-fashion.com/wp-admin/post-new.php?post_type=product) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://zoe-fashion.com/wp-login.php?action=enter_recovery_mode&rm_token=1YbxyMaeZiU0shxLJ8in80&rm_key=MPcyamjgpQHRzJ7Kyb2NKn

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.4.2
    Current theme: OceanWP (version 1.8.3)
    Current plugin: WooCommerce (version 4.2.2)
    PHP version 7.3.18

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 0 of the file /home/customer/www/zoe-fashion.com/public_html/wp-content/plugins/woocommerce/includes/admin/settings/class-wc-settings-products.php. Error message: Cannot declare class WC_Settings_Products, because the name is already in use

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    5 years, 10 months ago

    Hi @henex10 –

    It sounds like another of your plugins or your theme may be conflicting with WooCommerce.

    Here’s how you can figure out which one may be causing the problem:

    Before you start

    • First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    • Second, I would suggest to install a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without effecting your current site visitors.

    How to test for conflicts
    In order to test for conflicts using Health Check & Troubleshooting:

    1. Go to Tools > Site Health > Troubleshooting.
    2. Select Enable Troubleshooting Mode. This will disable all your plugins and set your theme to a default one.
    3. Go to Plugins. There you can enable WooCommerce by selecting Enable While Troubleshooting.
    4. Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict. Now we need to figure out which plugin is causing this conflict.
    5. If you can’t reproduce the problem with only WooCommerce enabled, go ahead and re-enable the other plugins one by one. Test after each one until the problem occurs again – this will tell you which plugin is conflicting.
    6. If you are unable to reproduce the problem with the rest of your plugins enabled it could be your theme causing the conflict. To test for this, please enable your original theme at your WordPress Dashboard in the Troubleshooting Mode section at the top (it will look similar to this: https://d.pr/i/bbvkLY). In the Troubleshooting window, you’ll be able to see a dropdown with available themes. Choose the one you normally use. Try reproducing the problem you’re experiencing. If you can reproduce it, your theme is the source of the conflict.

    Once you’ve done that, please check out How to test for plugin and theme conflicts and follow the steps there. Please let us know how that goes.

    Thread Starter henex10

    (@henex10)

    5 years, 10 months ago

    thanks so much for your response.
    but woocommerce wont enable during troubleshooting, and some other plugins, so i cant seems to test which of the plugins is cuasing the conflict

    • This reply was modified 5 years, 10 months ago by henex10.
    Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    5 years, 10 months ago

    @henex10 –

    If you disable all of the other plugins first, are you able to enable WooCommerce?

    Plugin Support Tseten a11n

    (@tibetanitech)

    5 years, 10 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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