• Resolved kadstudio

    (@kadstudio)


    Good afternoon! We have installed a free version of the module, in the future we want to order a premium version. But before buying, we are interested in whether it will work. Since the free version does not work at all and there is no confidence that the paid version will work. We are also very interested in that the module will work on iPhones with the ability to view full screen. Help to solve the issue as quickly as possible. Thank you.

    • This topic was modified 5 months, 1 week ago by kadstudio.
Viewing 15 replies - 1 through 15 (of 17 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @rextheme I have archived your replies.

    Serious question and it is really important that you answer and do not prevaricate. Seriously.

    Did you use the contact email to get access to that user’s site? Truthful answers only and don’t ignore this ask. It’s important.

    Plugin Contributor Lincoln Islam

    (@coderexco)

    Hello @jdembowski – this is Lincoln from Rextheme. I’m trying to find the history what has been asked from the user( as it’s weekend & no one is here).
    I will investigate this further and post a reply here.

    Plugin Contributor Lincoln Islam

    (@coderexco)

    @jdembowski – My support rep asked the user to contact using our (email) website to investigate the issue further. Thanks

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @coderexco That’s prevarication. You intentionally did not answer my question. I’ll try again.

    Serious question and it is really important that you answer and do not prevaricate. Seriously.

    Did you use the contact email to get access to that user’s site? Truthful answers only and don’t ignore this ask. It’s important.

    Directly answer the question. It’s serious and remember that compliance with the forum guidelines is a condition for having your plugin remain on this site.

    Plugin Contributor Lincoln Islam

    (@coderexco)

    @jdembowski – sorry that i couldn’t make it clear.

    Did you use the contact email to get access to that user’s site

    No, we do not use the user’s contact email to get access to their site.

    kadstudio

    (@kadstudio)

    Good afternoon! I don’t understand the situation. We need help with the module. And the sooner the better. We’re waiting for an answer. Otherwise, we will have to reconsider the module selection. Thank you.

    Plugin Contributor Lincoln Islam

    (@coderexco)

    @kadstudio – Thanks for your interest. Please be informed this forum is for free users only. Anything related to Pro is supported on our website. Thanks

    kadstudio

    (@kadstudio)

    Now we are interested in the free version. We will not buy the Pro until we are sure that the free version is working.

    Plugin Author Rextheme

    (@rextheme)

    Hi @kadstudio ,

    Can you explain what issues you’re facing with the plugin?

    We understand that it’s not working, but if you specify the issues, it will help us to suggest a solution.

    Just to let you know, according to the repo guidelines, we’re not allowed to discuss pre-sell topics here.

    Thanks.

    • This reply was modified 5 months ago by Rextheme.
    kadstudio

    (@kadstudio)

    Faced with the fact that when the module is integrated directly into a page of the site, it does not work, and in the preview it is displayed and works.

    Plugin Author Rextheme

    (@rextheme)

    Hi,

    Can you go to WPVR > Get Started > Settings, and check if the ‘Enable Script Control to Load VR Scripts on Listes Pages Only’ option is turned on.

    If it’s On, try turning it Off.

    And let us know if you’re using any caching plugin or optimization plugin on your website.

    Thanks.

    kadstudio

    (@kadstudio)

    Good afternoon! We followed your recommendations, but it didn’t work out. We can give you access to help us and customize the module. Once we understand that the free module works, we will buy a premium version. We are looking forward to your response to our offer. Thank you.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi @kadstudio , sorry but we can not access your website due to privacy issues, however, I will try my best to guide you here.

    1st, I will need to know if you use a caching or optimization plugins.

    2nd, Create a tour with WPVR and publish it. Then create a test page/post, put the tour there and publish the page. Then give us the link.

    3rd, Go to Dashboard > WPVR > Get Started. On top, click on the Settings menu.
    Give a Screenshot of this page.

    Give me these details, and I will give you fast assistance. Thanks.

    kadstudio

    (@kadstudio)

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi @kadstudio , first of all, update WPVR.

    Second, the page link you gave is not working.

Viewing 15 replies - 1 through 15 (of 17 total)
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