Thanks for the report! Could you please try uninstalling and reinstalling the Jetpack plugin from your Dashboard? To do so, follow these steps:
1. Navigate to Plugins > Installed Plugins
2. Deactivate Jetpack
3. Click the “Delete” link under Jetpack and follow the prompts to confirm
4. Install the Jetpack plugin once again
5. Connect Jetpack
Following these steps will clear out existing settings, and allow you to attempt a fresh connection.
If the issue persists after that, could you please provide me with a link to your site, so I can take a look?
Hi Ryan, I tried that and it seems to still be happening. The site is http://thefrontrowcenter.com.
Thanks!
Thanks for giving that a shot! I had a look at your site, but I don’t see the error message that you are referring to. Could you let me know the exact steps that result in that message? Then I can take another look!
It only happens right after entering login credentials, I’m setting up a new dev environment for testing to see if I can replicate the issue there since it doesn’t happen on the other sites I administer. I’ll report back to you if I can’t get it figured out!
Thanks for the additional information. If you continue to experience this issue, could you contact us here?
http://jetpack.com/contact-support
Then we’ll followup via email, and we can look into it further.
I’m getting the exact same error on all my sites that use JetPack and DuoSecurity. It happens when I go to login page.
class.jetpack-sync-module-users.php on line 67
@codevalve What happens when you deactivate DuoSecurity? Does the error disappear?
Yes. If I deactivate the plugin, the error goes away.
Thanks for giving it a try. It would appear that DuoSecurity modifies the output of queries about a user in WordPress, and thus creates issues with all plugins that query that user data.
We’ll add a check in Jetpack to make sure we do not display any error, even when another plugin outputs something unexpected. That should help.
Thanks again for going through this with us!
As a follow-up, if you feel comfortable editing PHP files you can apply the patch available here to fix this issue on your site right now:
https://github.com/Automattic/jetpack/pull/5295
