Missing Stripe Data

  • roboliz

    (@roboliz)


    6 years, 8 months ago

    I figured out how to get the Paypal transactions over with gtm4wp and Enhanced Ecommerce; however, I’m missing Stripe transactions with my analytics.

    Is there a special event that needs to be added or included in the Trigger for this to fire correctly when the customer selects Stripe as their payment method? I want to be able to track conversions for both Paypal and Stripe payment methods.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    6 years, 8 months ago

    Hi,

    Unfortunately I have little knowledge about how Stripe works (I know it is popular but not available in my home country) but I would like to help to figure out a solution for your issue.

    As far as I know Stripe shows an inpage layer to the user. After this, will the user be redirected to a special thank you page that is different from the one that can be seen when using PayPal?

    polardon

    (@polardon)

    6 years, 7 months ago

    Hi, same problem here with Stripe being the source I guess. I followed the enhanced e-commerce setup guide step by step, most e-commerce metrics are working fine (product details, add to cart…) but no transactions.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    6 years, 7 months ago

    Hi,

    Does Stripe have any dev tool that can be installed on a dev site without any country restriction? My biggest issue is currently that my home country is not supported by Stripe thus I can not open any account to make tests by myself. But if there is any sandbox version of this payment gateway that can be used world wide, I would be happy to test it by myself.

    Thread Starter roboliz

    (@roboliz)

    6 years, 6 months ago

    I’m not sure if these docs will help, but here’s the Stripe testing site: https://stripe.com/docs/testing

    Edit: You might also be able to use a VPN to test out Stripe…? long shot thought.

    I did notice that stripe does bring you to a /checkout/order-received/ page similarly to other payment processors. I’m not sure why gtm4wp doesn’t recognize this as a completed transaction.

    I’m not a software guru by any means, but I can try to help get this resolved, as it would be helpful for my shop (and probably others in the US) as well.

    • This reply was modified 6 years, 6 months ago by roboliz.
Viewing 4 replies - 1 through 4 (of 4 total)

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