Missing Jetpack Data: Stats & Subscribers

  • Resolved off2roam

    (@off2roam)


    2 years, 3 months ago

    In mid-December, I carried out a website re-design in a staging environment. I successfully launched, or so I thought, until I realised that the site launched as a seperate one. This meant that previous subscribers and stats were lost.

    I gather that I’ll need to copy some files over, but I have no idea where to start! Any help will be appreciated.

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    • This topic was modified 2 years, 3 months ago by off2roam.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    2 years, 3 months ago

    Hello @off2roam

    Thanks for contacting us, and I’m sorry for the delay. We’re currently working on a backlog of support requests, and we generally answer in the order received.

    Missing Jetpack Data: Stats & Subscribers

    With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, disconnecting may create a new blog ID if a site owner was using a development site or a different address when they set up Jetpack.

    When this happens, we call it an Identity Crisis, and it may appear that your stats and subscribers were lost. 

    To fix the issue, I had to disconnect Jetpack from your site. Please reconnect your site off2roam.com to Jetpack via your WordPress.com account to make everything work again: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack 

    Let us know how that goes!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    2 years, 3 months ago

    Hi there!

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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