• Resolved bwdteam

    (@bwdteam)


    Hi, I went through the setup process and connected the chat to the Facebook page and chose my colours but I am trying to test the chat function but when I try to send a message it keeps saying “this message did not send” with a red question mark next to it. Is there something we missed in the setup process?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Facebook

    (@facebook)

    Hi @bwdteam,

    Sorry to hear you’re encountering this issue. Can I confirm whether you’re using the standard Page Inbox to handle incoming messages, or a custom third-party platform app solution?

    Thanks,

    Facebook Team

    Thread Starter bwdteam

    (@bwdteam)

    Hi I managed to Figure it out. When you do the setup via your plugin it seems to skip a step. So when I did connect messenger via the Facebook page I went through all the steps like on your plugin but the last page showed I need to add the Java Snipped.

    <!-- Load Facebook SDK for JavaScript -->
          <div id="fb-root"></div>
          <script>
            window.fbAsyncInit = function() {
              FB.init({
                xfbml            : true,
                version          : 'v9.0'
              });
            };
    
            (function(d, s, id) {
            var js, fjs = d.getElementsByTagName(s)[0];
            if (d.getElementById(id)) return;
            js = d.createElement(s); js.id = id;
            js.src = 'https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js';
            fjs.parentNode.insertBefore(js, fjs);
          }(document, 'script', 'facebook-jssdk'));</script>
    
          <!-- Your Chat Plugin code -->
          <div class="fb-customerchat"
            attribution="setup_tool"
            page_id=""
      theme_color="#007195">
          </div>

    This option was not available for me in your setup process. But can confirm that it is working now. Cheers

    Plugin Author Facebook

    (@facebook)

    Hi @bwdteam,

    If you’re installing via the WordPress plugin, the installation is codeless – the code is deployed automatically by the plugin, and you don’t need to copy and paste anything. When I checked your page before, the code was already installed correctly.

    In any case, as the plugin appears to be functioning correctly for you now, I’ll mark this as resolved.

    All the best,

    Facebook Team

    Where did you place the code to fix the issue?

    • This reply was modified 5 years, 1 month ago by dsugar3104.
    Plugin Author Facebook

    (@facebook)

    Hi @dsugar3104,

    You don’t need to do any manual code deployment with the WordPress plugin 🙂 It’s added automatically.

    Facebook Team

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Message did not send’ is closed to new replies.