Messenger Customer Chat

Description

Messenger customer chat is the official free Messenger customer chat plugin for WordPress by Facebook. This plugin allows you to interact with your customers using Messenger by integrating it on your WordPress website. You can learn more about Messenger customer chat by clicking here.

Screenshots

  • Messenger customer chat on your website
  • Messenger customer chat settings page on first installation
  • Select Facebook Page in setup
  • Set your desired language and customize the greeting text
  • Set your response time and customize your chat color
  • Messenger customer chat settings page after successful setup

Installation

Pre-requisites

Requires WordPress Version: 3.9 or higher

Requires PHP Version: 5.2.4 or higher

Facebook Presence
In order to use the Messenger customer chat plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.

Installing

To install the Messenger customer chat plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Messenger customer chat’ and click ‘Search Plugins’. Select the plugin authored by ‘Facebook’. You can install it by simply clicking ‘Install Now’.

Updating

Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.

Configure plugin for first use

After navigating to the Messenger customer chat plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is “Hi! How can we help you?”
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin code should now be visible in your WordPress Dashboard
4. Finally, clicking ‘Save Changes’ will save the plugin onto your WordPress site. You can edit this code manually by clicking ‘Edit Code’ or rerun the setup by clicking ‘Edit Customer Chat’

That’s it! You’re all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.

Support

If you get stuck, or have any questions, you can ask for help in the Messenger Customer Chat plugin forum.

FAQ

Where can I find more information on Messenger customer chat?

You can find more information on the Messenger customer chat page.

What do I need before setting up Messenger customer chat on my website?

You will need to have a published Facebook Page and be logged into Facebook on your computer or device.

How does the plugin work?

The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop. You can find more information in our Developer Docs on the Messenger customer chat page.

Where can I see all my messages?

You can see all messages and responses to your Facebook Page in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox’ at the top.

Can I see messaging analytics for my Facebook page?

You can see all messages and responses to your Facebook Page in your Page Inbox. Additionally, you can view analytics for your Facebook Page in Page Analytics or via Facebook Analytics. You can learn more about Page Analytics here. If you want more insights on your Facebook Page, visit Page Insights here.

Where can I find support?

If you get stuck, or have any questions, you can ask for help in the Messenger Customer Chat plugin forum. If you would like to file a bug, please use the Facebook Bug tool found here.

I am a developer. Can I help improve the plugin?

Of course! This plugin is open sourced on the Facebook Incubator GitHub. You can find the code and contribution instructions in the WordPress Messenger customer chat plugin repository.

Reviews

Great plugin to communicate with readers!

I love this plugin! It’s very easy to install- just takes a minute- and you can customize the verbiage and colors. I love how it works seamlessly with Facebook Messenger, a platform my readers are already comfortable with and use often. Best of all, it’s a new, easy, way to communicate with my readers, get longer time on the site, and overall create a better experience for my reader, helping me gain their trust and ensuring they return!

Read all 1 review

Contributors & Developers

“Messenger Customer Chat” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.0 – September 24, 2018

  • Plugin released for all users