Membership upgrade email notification | WordPress.org

Resolved softwork247
(@softwork247)

4 years ago

Hi everyone,

I trust you’re all well.

When the client signup for a membership, I get a notification as the site owner, but when the client upgrade to another membership level, I don’t get any notification as the site owner.

Is there anyone who knows how I can solve this? Any advice will be highly appreciated.

Best regards,
Thebe

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Kim White
(@kimwhite)

4 years ago

Hello @softwork247,

Thank you for using Paid Memberships Pro.

I’m sorry this is not working for you. An email should be sent for every checkout, even when it’s an upgrade or renewal.

Can you verify all your templates are active?
Memberships > Settings > Email Templates.
Every template can be set to “Disable this email?”

If the above is all correct, can you install WP Mail Logging or a similar plugin to confirm if the system is sending emails?

You can see our email troubleshooting guide also: https://www.paidmembershipspro.com/troubleshooting-email-issues-sending-sent-spam-delivery-delays/

Kim W

Thread Starter softwork247
(@softwork247)

4 years ago

Hi Kim,

I’ll definitely look into that and report back.

Thank you very much.

Thebe

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Membership upgrade email notification’ is closed to new replies.

2 replies
2 participants
Last reply from: softwork247
Last activity: 4 years ago
Status: resolved