Markers table missing

  • Resolved madukdiver

    (@madukdiver)


    2 weeks, 1 day ago

    Been using WP Go Maps for ages and love it. However, when I went in to edit an existing marker today everything seemed normal – Clicked “Maps”, the map table appeared and I clicked “Edit” on the map of interest – The edit page appeared BUT the content is scrambled. Instead of the table with TABS for Markers; Polygons; Polylines; Heatmaps; Circles; Rectangles appearing I get a single page with it all jumbled together. I can see “Add a new Marker” section but below it is a section saying “Add a new Polygon”, below that “Add a new Polyline” etc.

    Eventually there is a section “Edit existing Markers” with the usual titles – Mark ID / Icon / Title / Category Address / Description / Image / Link / StickyAction – but it’s not the usual formatted table and there are no markers listed.

    The live map on the website is still working correctly, with all the markers in place, but I have no means to edit them. All the other WP Go Maps pages are working fine (Settings, Advanced, Categories etc) and I can download and upload map data etc.

    I wondered if it was broken due to recent updates. So far I have rolled back WordPress to 7.1 > 7.04; Changed my theme from OceanWP to Twenty Twenty-Five; and rolled back WP Go Maps from Version 10.1.08 to version 9.x and nothing has changed this unusual behaviour.

    I’m at a complete loss what to do to get my map marker editing access back, PLEASE HELP!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    2 weeks, 1 day ago

    Hi @madukdiver,

    Thank you for getting in touch, sorry for the trouble you are experiencing at the moment.

    Can I ask you to navigate back to the editor and right click on the page > Click on “Inspect” > This will open developer tools within your browser, within this section look for a tab named “Console” and confirm if you are seeing any errors (red) within this section.

    It sounds like you may be experiencing one of a few things:

    • A compilation error, which may be a result of a version combination mismatch
    • An optimization error, when server side scripts optimize the loading order of our scripts they can throw things out of sync, which may lead to initalization failure
    • Google Drawing Manager error, which we recently solved with a follow up update to our add-ons (not the base plugin)

    Once I know more about the errors you may be seeing within this area I should be able to advise.

    If you prefer to reach out to us directly on our contact page – We can prioritize assisting you directly here and would be happy to help.

    Thread Starter madukdiver

    (@madukdiver)

    2 weeks, 1 day ago

    Thanks for the quick reply Dylan, I already raised a direct support ticket which Jaden kindly responded to a short while ago. I forgot to mention above that the site in question is using Pro version 8.

    The suspicion is that a Google depreciation (which has been resolved in Pro v10) is the cause of my problem. I’m just seeking approval from the site owner to purchase an upgrade to Pro v10. Once that’s installed I’ll report back here if it resolves the problem as expected. Thanks again

    Plugin Author DylanAuty

    (@dylanauty)

    2 weeks, 1 day ago

    Hey @madukdiver,

    Fantastic, glad to hear you’re speaking with Jaden, you’re in good hands. We’ve experienced quite a bit of support from the Google deprecation and appreciate your time and understanding!

    Please do let me know how this goes, we’re here to help get things back on track.

    Thread Starter madukdiver

    (@madukdiver)

    2 weeks ago

    Pro v10 installed, the marker table is back and all is working again. Many thanks for the excellent support.

    Plugin Author DylanAuty

    (@dylanauty)

    1 week, 5 days ago

    Hi @madukdiver,

    Fantastic to hear, thank you for your time! All the best.

Viewing 5 replies - 1 through 5 (of 5 total)

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