Mail not going out

  • Resolved St. Zlata Bulgarian Orthodox Church

    (@stzlata)


    6 years, 11 months ago

    I have the premium plugin, all mail is working except in your plugin. I am using the Mailgun plugin, which is perfect. But then the whole MailChimp integration is broken. Refreshing never works and copying the default form doesn’t work either. In general, we paid for something that doesn’t work at all.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Igor Benic

    (@ibenic)

    6 years, 11 months ago

    Hi @stzlata,

    as this is the support forum for the free version, we can continue discussing this on wpsimplegiveaways.com/support.

    This plugin uses the WordPress mail function, so if any other plugin extends that function, it might be due to that. I will definitely check how it works with the Mailgun plugin and see if there are any conflicts.

    Which email is not going out? It would be helpful to know which one as there are several. People have been experiencing such scenarios when they accidentally checked to disable the Default Email in the MailChimp integration settings. If there is no MailChimp Welcome email set and the default one (from Giveaway) is disabled, there will be no email going out to the subscribers.

    What do you mean by refreshing never working? What are you trying to refresh? I will check the copying of the default form. This worked a few days ago when I last checked.

    As it is now 3 am on my side, I’ll check everything and get back to you in several hours after I wake up.

    P.S. Found the issue with the default form not copying. I’ll have a minor version up and ready for update once I wake up, fix it and test it. Thank you for noticing!

    • This reply was modified 6 years, 11 months ago by Igor Benic.
    Thread Starter St. Zlata Bulgarian Orthodox Church

    (@stzlata)

    6 years, 11 months ago

    The activation email is not going out – even after numerous manual resends.

    Plugin Author Igor Benic

    (@ibenic)

    6 years, 11 months ago

    Hi @stzlata,

    I’ve installed their official plugin https://wordpress.org/plugins/mailgun/ and tried it with SMTP and API settings. Both are sending the emails.

    I had only trouble receiving emails to hotmail accounts, gmail and others were working nicely. There happen to be an issue when trying to track emails so they block those apparently on their servers. Although Mailgun did send those emails, they were only blocked by Hotmail.

    But other than that, everything worked fine for me. So this plugin, since using the regular WordPress function, does operate nicely.

    As I’ve said, it might be due to how you configured the MailChimp integration also. You can send me a screenshot of the MailChimp integration (without the api key) and the Giveaway settings here or on wpsimplegiveaways.com/support so I can check that out if there is anything wrong.

    Thread Starter St. Zlata Bulgarian Orthodox Church

    (@stzlata)

    6 years, 11 months ago

    Okay, fixed, but the activation email has 3 links and they are a bit confusing – entry link, activation link, and a share link, which is not personalized (it only shows https://stzlata.org/giveaway/moreni-giveaway/?share=2).

    I think there should be a big Activate button in the middle of the email, and then the rest should just be informational links.

    Plugin Author Igor Benic

    (@ibenic)

    6 years, 11 months ago

    Hi @stzlata, putting your suggestion in the feature backlog for the plugin so I can tackle that in future updates 🙂

    Thread Starter St. Zlata Bulgarian Orthodox Church

    (@stzlata)

    6 years, 11 months ago

    Thank you, @ibenic!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Mail not going out’ is closed to new replies.

Tags