• Resolved Donalisa Santos

    (@donna4u2)


    HI, I am having issue with Lost Password at the bottom of the Login, when you click on the Lost Password it gives me the 404 Not Found. I have created a page for Recover and use this code [wppb-recover-password] I have titled it Recover1 and it’s still not working. I have added this into page Recover with short code this the code that I used for it, [wppb-recover-password] I am still getting that error 404 Not Found. Please help me figure this out.

    [ Please do not bump. ]

    The page I need help with: [log in to see the link]

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  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @donna4u2,

    That is most likely because your website has a different permalink structure than the one that was used to create the pages where you see the 404 Error (your site has the “Plain” structure while those pages have the “Post Name” structure).

    In this case, you can try to replace the URLs in the Profile Builder Login form with the ones that contain the “Plain” structure. For example, go to your site’s Dashboard -> Pages -> click on the page where you have the Profile Builder Login form and there replace the old shortcode with something like this:

    [wppb-login register_url="https://supplythehunger.org/?page_id=23" lostpassword_url="https://supplythehunger.org/?page_id=33"]

    Since I see the Register form from here and the Recover Password form from here are working.

    You can also read more about the Profile Builder Login form here: https://www.cozmoslabs.com/docs/profile-builder-2/shortcodes#Add_Register_and_Lost_Password_links_below_the_Login_form.

    Best regards,

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