“Lost Your Password” Link Not Working

  • Resolved mwolff9328

    (@mwolff9328)


    2 years, 3 months ago

    After submitting the username or email address from the “Lost your password” link and form. An email is sent with a link to change the password. When clicking the link that is received in the email to change password, it doesn’t allow us to change the password, It just brings us back to the same page to enter a username or email. This link should bring us to a page where we can reset the password. How can we fix this issue and not be redirected back to the same page to enter a username or email?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    2 years, 3 months ago

    Hi @mwolff9328,

    1. ​Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Profile Builder (make sure the plugin version can be seen)?
    2. Could you please go to your site’s Dashboard -> Profile Builder -> Settings -> General Settings -> and send a full screenshot from there (please make sure all the settings from that page can be seen)?
    3. Could you please go to your site’s Dashboard -> Profile Builder -> Settings -> Email Customizer -> User Emails -> and send a screenshot where the “Password Reset Email” template can be seen?
    4. Could you please go to your site’s Dashboard -> Profile Builder -> Settings -> Private Website -> and send a full screenshot from there (please make sure all the settings from that page can be seen)?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

    Thread Starter mwolff9328

    (@mwolff9328)

    2 years, 3 months ago

    Here’s the info you requested:

    general settings:
    https://snipboard.io/UKxL8o.jpg

    password reset:
    https://snipboard.io/zC5LaP.jpg

    private website:
    https://snipboard.io/bwlIuO.jpg

    plugin settings:
    https://snipboard.io/k25pIY.jpg

    Let me know if that’s everthing you need. Thanks!

    Plugin Support alexandrubodea

    (@alexandrubodea)

    2 years, 3 months ago

    Could you please send the PB settings? Please install the “Import and Export Settings Addon” from Profile Builder –> Add-ons. Then export your Profile Builder settings and send the file.

    Note: Please send the PB settings file to the followimg addres: hello@cozmoslabs.com

    Best regards,

    sonnenlanze

    (@sonnenlanze)

    2 years, 3 months ago

    Hey, I got the same problem with the free version since the last update. The whole customized E-Mail will not be sent, instead it’s a mix of English and German. Before it worked just fine. Any suggestions?

    Plugin Support alexandrubodea

    (@alexandrubodea)

    2 years, 3 months ago

    Hi @sonnenlanze,

    The issue you described appears to be different than the one that is discussed in this thread (appears to be related to the translations). Because of this, could please open a new support thread regarding the issue you encounter (it’s also easier to track)?

    Best regards,

    sonnenlanze

    (@sonnenlanze)

    2 years, 3 months ago

    Hey @alexandrubodea

    My problem was resolved with yesterdays update. Thank you for reacting so quickly though.

    Kind regards!

Viewing 6 replies - 1 through 6 (of 6 total)

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