Lost historical data

  • Resolved Jorge Ocampo

    (@jorgeocampo)


    11 years, 1 month ago

    Recently we switched theme and domain (from superluchas.net to superluchas.com), long story short; Jetpack had to be disconnected. When reconnected everything were working fine but the stats, the data from months/years ago is gone, we only have the new data (since the reconnection)
    We have been using Jetpack for a long time, is there any way to recover the historic data?

    Thank you!!

    https://wordpress.org/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    11 years, 1 month ago

    Since you switched to a new domain, Jetpack created a new data set for that new domain since it can’t know that the 2 domains are related in any way.

    I have made some changes to your Jetpack settings and brought the old domain data over to your new site. You should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thread Starter Jorge Ocampo

    (@jorgeocampo)

    11 years, 1 month ago

    Thank Jeremy!, we’ll do that

Viewing 2 replies - 1 through 2 (of 2 total)

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