Lost Data After Upgrade

  • Resolved akruczek

    (@akruczek)


    4 years, 10 months ago

    Hello,

    Our Jetpack account was disconnected on our WordPress site today after upgrading the Jetpack plugin. This happened over 2 months ago and it somehow attached itself to our development site on a different domain, despite that domain not being visible in my WordPress account. I went through the process to re-enable the plugin and merge with data with that development site, but that caused the loss of all our email followers/blog subscribers and stats. How can I correct this and recover the followers?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • deathlynotes

    (@deathlynotes)

    4 years, 10 months ago

    Hello there,

    I am glad to help!

    Since your case requires more security access, could you contact us via this contact form, please?

    Please include a link to this thread in your message.

    Add the domain and the dev domain URLs, so we can find the subscribers and move the stats to the main site.

    Let me know if you have any questions.

    My best regards,

    Michelle

Viewing 1 replies (of 1 total)

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