Lost connection to WordPress.com

  • Resolved bjorn19

    (@bjorn19)


    10 years, 2 months ago

    Dear support,

    After some time, my Jetpack suddenly stopped working. It lost connection to WordPress.com. My site stats in the WordPress Dashboard keeps telling me that the connection has been lost. The failure message is: ‘unknown_token: It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.’.

    I logged in to WordPress.com, tried to disconnect the site, but it has already been dissapeard. I’ve also tried to disconnect WordPress.com in the Jetpack Settings on my WordPress website, no result there.

    I’ve also tried to disable or remove Jetpack completely. It gives me a Internal Server error 500. I really don’t know what I can do else to solve this issue. Please help.

    Thanks.

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    10 years, 2 months ago

    Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Once you’ve reinstalled Jetpack, try connecting it to WordPress.com again. If you still experience issues, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

Viewing 1 replies (of 1 total)

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