Login in issue.

Resolved

zuppachu

(@zuppachu)

6 years, 2 months ago

Hi,

I tried to login in on the site kit, after following all access it just back to the same sign-in page.

always back to sign in page: https://imgur.com/0AfwMHM

and I’d tried to reset it and other ways that i found on the site, unfortunately, it still doesn’t work…

– I had been able to set up site kit previously.
– I only have this website.
– I check the inspect found that I got an error as :

Unchecked runtime.lastError: The message port closed before a response was received.

and after following the instruction this is what I got:


{
  "isSiteKitConnected": true,
  "isResettable": true,
  "isAuthenticated": true,
  "requiredScopes": [
    "openid",
    "https://www.googleapis.com/auth/userinfo.profile",
    "https://www.googleapis.com/auth/userinfo.email",
    "https://www.googleapis.com/auth/siteverification",
    "https://www.googleapis.com/auth/webmasters"
  ],
  "grantedScopes": [
    "email",
    "profile",
    "https://www.googleapis.com/auth/webmasters",
    "https://www.googleapis.com/auth/siteverification",
    "openid",
    "https://www.googleapis.com/auth/userinfo.profile",
    "https://www.googleapis.com/auth/userinfo.email"
  ],
  "needReauthenticate": false,
  "isVerified": false,
  "isFirstAdmin": false,
  "hasSearchConsoleProperty": false,
  "showModuleSetupWizard": null,
  "moduleToSetup": ""
}

thank you!

This topic was modified 6 years, 2 months ago by zuppachu.

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Renee Johnson

(@reneesoffice)

6 years, 2 months ago

@zuppachu thanks for your topic. Some questions:

1) Did you recently make changes to your site, particularly the URL structure?

2) Could you try a complete reset and reinstall in an incognito browser and let me know if you are able to connect?

— Reset Site Kit from the link on the “Sign in with Google” page
— Delete and reinstall Site Kit
— Attempt the setup process

Thread Starter

zuppachu

(@zuppachu)

6 years, 2 months ago

Hi @reneesoffice ,

Thanks for your reply.

1. nope
2. I did all the steps as you asked but the result just like before… turn back to the sign-in page agian 🙁

PS. and I’ve updated the site kit version.

Renee Johnson

(@reneesoffice)

6 years, 2 months ago

@zuppachu appreciate the follow up! Do you have any caching or security plugins installed or measures at your host enabled?

You can also provide your Site Health Information so we can check for potential conflicts.

Thread Starter

zuppachu

(@zuppachu)

6 years, 2 months ago

Hi @reneesoffice

I don’t think so. I’ve tried to stop other plugins and done all the processes that you’d suggested before (i did it all on the incognito window), unfortunately, the result was as before… it went back again the sign-in page 🙁

here is my site health info


### wp-core ###

version: 5.3.2
site_language: zh_TW
user_language: zh_TW
timezone: +01:00
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/customer/www/buongiornojo.com/public_html
wordpress_size: 40.89 MB (42872979 bytes)
uploads_path: /home/customer/www/buongiornojo.com/public_html/wp-content/uploads
uploads_size: 37.08 MB (38879209 bytes)
themes_path: /home/customer/www/buongiornojo.com/public_html/wp-content/themes
themes_size: 34.08 MB (35733929 bytes)
plugins_path: /home/customer/www/buongiornojo.com/public_html/wp-content/plugins
plugins_size: 111.04 MB (116433122 bytes)
database_size: 4.50 MB (4718592 bytes)
total_size: 227.58 MB (238637831 bytes)

### wp-active-theme ###

name: Kokoro (代稱: kokoro)
version: 1.1.0
author: ZThemes Studio
author_website: https://zthemes.net/
parent_theme: none
theme_features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-background, custom-logo, infinite-scroll, jetpack-responsive-videos, widgets, editor-style
theme_path: /home/customer/www/buongiornojo.com/public_html/wp-content/themes/kokoro

### wp-themes-inactive (14) ###

Astra: version: 2.3.1, author: Brainstorm Force
bring back: version: 1.10, author: themetim (latest version: 1.11)
Canape: version: 1.0.6, author: Automattic
Fluid Basics: version: 1.4, author: ThemeEverest
Hello Elementor: version: 2.2.2, author: Elementor Team
Kokoro Rose: version: 1.0.1, author: ZThemes.net
OceanWP: version: 1.7.4, author: Nick
Primer: version: 1.8.8, author: GoDaddy
ResponsiveBlogily: version: 3.3, author: ThemeEverest
Twenty Nineteen: version: 1.4, author: WordPress 團隊
Twenty Seventeen: version: 2.2, author: WordPress 團隊
Twenty Sixteen: version: 2.0, author: WordPress 團隊
Twenty Twenty: version: 1.1, author: WordPress 團隊
Uptown Style: version: 1.1.3, author: GoDaddy

### wp-plugins-active (1) ###

Site Kit by Google: version: 1.4.0, author: Google

### wp-plugins-inactive (11) ###

Akismet Anti-Spam: version: 4.1.3, author: Automattic
Elementor: version: 2.9.3, author: Elementor.com
Google Analytics for WordPress by MonsterInsights: version: 7.10.4, author: MonsterInsights
Ocean Extra: version: 1.5.20, author: OceanWP
SG Optimizer: version: 5.4.4, author: SiteGround
Social Login, Social Sharing by miniOrange: version: 7.3.1, author: miniOrange
The Events Calendar: version: 5.0.2.1, author: Modern Tribe, Inc.
WordPress Importer: version: 0.7, author: wordpressdotorg
WordPress Starter: version: 1.1.0, author: SiteGround
WPForms Lite: version: 1.5.8.2, author: WPForms
Yoast SEO: version: 13.1, author: Team Yoast

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: 這台主機不提供這項功能
imagemagick_version: 這台主機不提供這項功能
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.3.15 64bit
php_sapi: cgi-fcgi
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_size: 128M
php_post_max_size: 128M
curl_version: 7.66.0 OpenSSL/1.1.1d-fips
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.25-28-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/buongiornojo.com/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/buongiornojo.com/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

thank you for helping me and have a good weekend. 🙂

This reply was modified 6 years, 2 months ago by zuppachu.

Plugin Support

James Osborne

(@jamesosborne)

6 years, 2 months ago

@zuppachu Thanks for the update. Can you inform me if the same issue arises when using an alternate theme, such as a default WordPress theme (ie. Twenty Twenty)? If you can temporary switch themes while testing that may be of use.

When checking please use a Chrome browser incognito window as before.

Thread Starter

zuppachu

(@zuppachu)

6 years, 2 months ago

Hi @jamesosborne

I did in an incognito window and tried to switch various themes… the result is same 🙁
Thank you.

Renee Johnson

(@reneesoffice)

6 years, 2 months ago

@zuppachu thanks for the reply and I’m sorry you’re still experiencing the issue. From recent reports, I’m wondering if your site is affected by this issue. It is a priority fix that we’re planning for the next release.

I know previously you mentioned that changes were not made to the URL, however I’m curious if the Site Kit service has registered your site with another version and is preventing you from setting up now.

— Was the site connected to Search Console before or after Site Kit?

— Could you tell me the full URL(s) that is present in Search Console now?

Renee Johnson

(@reneesoffice)

6 years, 1 month ago

@zuppachu we released version 1.5.0 with the fix mentioned above. Could you do the following:

1) Update the plugin to the latest version 1.5.0
2) Reset Site Kit
3) Proceed with the setup process

Let us know if you are successfully connected.

If you continue to experience an issue, please provide your Site Health info anew (we’ve added a new section for Site Kit specifically that will help us troubleshoot further).

Renee Johnson

(@reneesoffice)

6 years, 1 month ago

@zuppachu I’m following up on your support topic. Were you able to attempt the steps above to get connected?

Renee Johnson

(@reneesoffice)

6 years, 1 month ago

@zuppachu since we have not heard from you, I am marking your support topic as resolved. Please open a new topic if you need further assistance.

Viewing 10 replies - 1 through 10 (of 10 total)

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