Live chat to support and misc.

  • Resolved truebird

    (@truebird)


    11 years, 6 months ago

    Hi,

    Is it possible to convert a live chat to a support ticket (sola) on the fly with naming the dept and priority status?

    Is it possible for both the customer and/or the agent to send a email transcript on immediately without closing the current chat? Also, can you send to multiple emails with separating with a comma?

    🙂

    https://wordpress.org/plugins/wp-live-chat-support/

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  • Plugin Author WP-LiveChat

    (@wp-livechat)

    11 years, 5 months ago

    Hi truebird.

    Unfortunately a chat cannot be converted into a support ticket.

    Emails of transcripts are not available, however, we are working on the functionality for a near future update.

    With regards to comma-separated email addresses, this is a very good idea and something we will look into implementing 🙂

    Kind Regards,
    Jarryd

Viewing 1 replies (of 1 total)

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