• Hello,
    I have 4 links on my new homepage that do not lead to the intended page.

    For example. I have created a link from home page to a page called ‘windsocks’. Here is a screenshot:-

    https://imgur.com/a/7bEohrS

    As you can see, it’s set to https://lekite.com.au/windsocks but as soon as you look at the live link, either in a address bar or in Inspect, it shows and directs to lekite.com.au/product-category/windsocks/.

    In other words, despite that I have set to go directly to a page I created, it goes to a product-category list. The same thing happens for all 4 links on this same row:- windsocks, banners, spares & secondhand kites.

    In the row on 3 images and links above these 4, I do not have this issue. All 3 of these links go directly to the pages I created as intended.

    I have had extensive communications with some very helpful people at WooCommerce who kept telling me that this is not possible but when I showed them the above screenshot they could finally see that it was indeed happening. They suggested I contact you as “I’m suspecting that a block from a page builder is being used to display this content. In many cases, these blocks automatically link each column to the category page rather than a custom page, and there might be a setting you’re missing that allows you to change the link.”

    So, I investigated every setting in this block and compared them to the same settings in the block of 3 links above it (that function as normal) and I found one piece of code in Advanced>advanced>additional CSS class(es) that is called ‘catallclass’.

    Am I correct in assuming this is the culprit?
    Can I just delete this word or class?

    Thanks

    Chris

    The page I need help with: [log in to see the link]

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  • Hi @windspeed ,

    As discussed in the support ticket, we were able to identify the cause of the issue. The Inner Columns already had links applied to them, which caused the columns to redirect to the WooCommerce product category pages instead of the custom page links you had set for the buttons.

    We’ve since removed those links from the Inner Columns, and the links should now correctly point to the intended pages.

    Thread Starter windspeed

    (@windspeed)

    My apologies for you getting this 2 times. When I did not get a response from my direct email to your premium support service I thought I would try here. You have since found our missing email and helped me with this issue directly.

Viewing 2 replies - 1 through 2 (of 2 total)

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