Key Activity not received

  • Resolved kicker1212

    (@kicker1212)


    1 year, 2 months ago

    Hello,
    After having regidtered, the user has an indication that his email will have an Activity key, but he didn’t received, I checked the dashboard, his name is in the user manage signup, waiting for his click of Activity key.
    So how I can make that he will receive the Activity key ?
    Thank you very much !

Viewing 1 replies (of 1 total)
  • Plugin Support thomaswild

    (@thomaswild)

    1 year, 2 months ago

    Hello @kicker1212,

    To check if the emails are being sent by Profile Builder, you can use an Email Logging plugin like: https://wordpress.org/plugins/email-log/ on your website. It will add a log entry each time the wp_mail() WordPress function is called (our plugins use this function for all of the emails they send).

    You will then be able to go to the Email Log page on your website’s Dashboard to see if the email is being sent.

    If it is listed there then there is a good chance there are filters set up on the server that might block some outgoing emails and I would suggest you contact your web hosting provider and ask them if this is the case.

Viewing 1 replies (of 1 total)

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