Hi @amikaro,
That change should have been flagged more clearly, and I am sorry it caught you out. In Product Feed Elite 5.0.9 the built-in WPML, Polylang and TranslatePress support moved into a separate Product Feed Translation Addon. If your feeds followed your site languages before that update and now fall back to your default language, that is the cause, not anything you set up wrong.
You should have access to that addon as part of what your Elite licence already covers. I can get it sorted, but I need your account details to do that, and I cannot go through those here. This forum covers the free Product Feed PRO plugin, and the guidelines keep premium account matters off it.
Please log in and open a ticket at https://adtribes.io/my-account/support/ and mention this review. I will pick it up myself.
Setup guide for once the addon is on your account: https://adtribes.io/knowledge-base/how-to-set-up-wpml-with-the-product-feed-translation-addon/
I’m done with it. It happened multiple times, that my feeds were messed up and i had to realize it after weeks (that happened the 18th of august).
Now, I can’t access your webpage and therefore my account. I want to cancel my elite-subscription. I am not able to do that. The page is not accessible for at least 2 days now.
https://www.dropbox.com/scl/fi/ez9l2mcbo2du3rcws0nbu/adtribes-down.png?rlkey=y9if75nvy3mdk4dv1198urn56&dl=0
Hi @amikaro,
Understood, and I am not going to try to talk you out of it. If you want the Elite subscription cancelled, please email support at adtribes dot io and I will take care of it from our side. You do not need to log in for that.
On the site being unreachable, I have just checked and adtribes.io is loading normally from here. The screenshot you linked is of ads.openai.com rather than our site, so whatever is failing in that tab is a different service. If our site genuinely will not load for you, tell me what you see at https://adtribes.io/login/ and I will look into whether something is blocking you specifically.
On the feeds, I am honestly not sure yet why yours kept switching. If you send me the feed details, I would like to look at what actually happened rather than guess at it. And if you do decide to stay, the addon access is sorted as soon as I have your account details.
Either way, email that address and I will action whichever you want.
Thanks for your answers. Sorry about the wrong screenshot.
I have access from home office. Maybe it was something local with not being able to access the page.
Ticket closed. I’ve found another solution.
