Hi @dusktilldawn88,
Sorry to hear of the problem you are having.
I have tested it on my test site using latest version of Chat lite plugin and found it’s working fine.
So if the chat lite feature doesnt work with my current theme I am assuming that it wont work if I get the paid version?
No this is no the case. The code base of two plugins are different.
To check whether this is a theme problem could you please try using default WordPress theme like Twenty Thirteen on your development site and check whether you face the same issue or not?
Are you using the following theme?
http://themeforest.net/item/alyeska-responsive-wordpress-theme/164366
Are you getting any error message when it crashes?
Can you please try enabling WP_DEBUG mode and debug logging? To do this, just go to wp-config.php include this:
define('WP_DEBUG',true);
define('WP_DEBUG_LOG',true);
You might already have a line for WP_DEBUG, so just make sure it’s set to true. This will create a log file under wp-content/debug.log with detailed information.
If you’d like to avoid end users seeing error messages, you can include this as well:
@ini_set('display_errors',0);
define('WP_DEBUG_DISPLAY', false);
This will prevent errors from being displayed, but you can still find them in the log file. For information on this, checkout this wpmu.org article.
Let me know what errors if any you are getting on crashing the site!
Kind Regards,
WPMU DEV
