just updated plugin–threw fatal error

  • Resolved skippydance

    (@skippydance)


    2 weeks ago

    Cannot active plugin. Any help is greatly appreciated

    The page I need help with: [log in to see the link]

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  • Thread Starter skippydance

    (@skippydance)

    2 weeks ago

    I had a back up from last night, and just restored it. But, am wondering when/if I could update the plugin.

    Thank you

    Plugin Support Joao

    (@jplaudares)

    1 week, 6 days ago

    Hi @skippydance

    Thanks for reaching out, let’s get this sorted.

    “Cannot activate” can mean a couple of different things, so I want to make sure I point you in the right direction. Could you open a ticket at https://sugarcalendar.com/contact/ and let me know:

    • Whether it’s the plugin that won’t activate in WordPress, or the license key that won’t activate under Sugar Calendar → Settings → License
    • The exact error message you’re seeing (a screenshot works great)
    • Your WordPress and PHP versions, plus the Sugar Calendar version you’re installing

    That gets your details to our team securely and I’ll take it from there.

    Thanks!

    Plugin Support Joao

    (@jplaudares)

    2 days, 21 hours ago

    Hi @skippydance

    Since we haven’t heard back in a while, I’m going to go ahead and mark this ticket as resolved for now. If the issue is still happening or you have more questions, just reply to this email (or open a new ticket) and we’ll pick it back up, no need to start from scratch.

    Thanks for reaching out, and hope things are working smoothly!

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