json error activate

  • kendalldavis

    (@kendalldavis)


    7 years, 3 months ago

    Jetpack has been the buggiest part of WordPress since it’s initial release, and it continues still….

    NO, there are NO OTHER PLUGINS
    YES, It’s the current release

    Same error for half of the Jetpack features when trying to activate them (Monitor, Carosel, take your pick. 50% chance you’ll be right, because as usual, only half of Jetpack actually works)

    Error: {FEATURE NAME} failed to activate. SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

    So… ??

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    7 years, 3 months ago

    Sorry for all the trouble!

    Could you try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to activate a module.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.

    Thanks!

    Until we find what’s causing this issue on your site, you can also use the old Jetpack settings page to activate the modules: it lives here:
    http://your site.com/wp-admin/admin.php?page=jetpack_modules

Viewing 1 replies (of 1 total)
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