Jetpack won’t connect to WordPress

Resolved beaudaignault
(@beaudaignault)

4 years, 6 months ago

Decided to move to new host, SiteGround.
I cannot get Jetpack to connect to WordPress.org (or, whatever it needs to connect to).
“An error occurred. Please try again.” is as far as I get.

I’ve checked my rbdaignault/xmlrpc.php – looks fine.
I’ve uninstalled WordPress (with its messy SiteGround .htaccess file, and its pre-installed SG plugins), and installed a clean WordPress via WP-CLI.

I’ve removed all plugins including Jetpack (eg: wp-migrate-db-pro, show current template, and, akismet). Re-installed Jetpack.

Nothing seems to help.
Any ideas?
THX

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Bruce (a11n)
(@bruceallen)

Happiness Engineer

4 years, 6 months ago

Hi @beaudaignault

I think the issue may be that while you’ve set https://beaudaignault.com/rbdaignault to be the homepage of the domain, there isn’t actually a home page set yet for the site.

The error message we are seeing is this:

Could not access your home page
We were unable to access the homepage of your Jetpack-powered site. The wrong HTTP code was returned. 200 is the expected response.

Array
(
[code] => 404
)

Can you try setting a homepage and attempt to connect Jetpack again?

Thread Starter beaudaignault
(@beaudaignault)

4 years, 6 months ago

Thanks 🙂
I have admin > settings > reading > homepage set to a static page (Under Maintenance), if this is what you’re suggesting.
Else…?

Plugin Contributor Dan (a11n)
(@drawmyface)

4 years, 6 months ago

Hi there

I have admin > settings > reading > homepage set to a static page (Under Maintenance), if this is what you’re suggesting.

Do you have it set to a published page that exists on your site? Have you tried setting it to a different page?

As Bruce mentioned, the homepage of your site is showing a 404 (Page Not Found) error.

What do you see for the site and home URLs at Settings > General?

Another possibility could be an issue with your .htaccess file, but you’d need to contact Siteground for help with that.

Thread Starter beaudaignault
(@beaudaignault)

4 years, 6 months ago

Thanks, Dan,
Yes, I need to dig into .htaccess; I removed from it, a bunch of default Siteground settings.

Cheers 😉

Anonymous User 18700194
(@anonymized-18700194)

4 years, 6 months ago

We’re still seeing issues with your homepage not displaying at:

https://beaudaignault.com/rbdaignault/

Because the page is sending a 404 error, it is breaking the Jetpack connection as you can see here:

https://jptools.wordpress.com/debug/?url=https://beaudaignault.com/rbdaignault/

Viewing 5 replies - 1 through 5 (of 5 total)

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