Jetpack Update fails | WordPress.org

festymusic
(@festymusic)

12 years, 1 month ago

Hi I`m trying to update jetpack on my site at http://www.johnevansmusic.co.uk
and I am constantly getting a failed installation both automatically and when uploading the zip file… The error message is:

Downloading update from https://downloads.wordpress.org/plugin/jetpack.2.9.1.zip…
Unpacking the update…
Could not copy file. jetpack/class.jetpack-xmlrpc-server.php

Can anyone help with this?
Regards,
John

https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)

Plugin Contributor Richard Archambault
(@richardmtl)

12 years, 1 month ago

Hi there,

There are a number of reasons that an automatic update could fail. Jetpack is a large plugin, with many modules and language files. This can cause issues with some servers when using the automatic update.

Could you please try manually reinstalling Jetpack? To do so, download the Jetpack plugin here:
http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip

Then, log in to your site via FTP, and delete the existing Jetpack plugin folder. You should then be able to reinstall the plugin manually by following the instructions here:
http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

I would strongly recommend that you make a complete backup of your website before trying this.

I hope this helps! Please let me know if you have any questions.

Viewing 1 replies (of 1 total)

The topic ‘Jetpack Update fails’ is closed to new replies.

1 reply
2 participants
Last reply from: Richard Archambault
Last activity: 12 years, 1 month ago
Status: not resolved