Jetpack update deleted the plugin

  • Resolved iska88

    (@iska88)


    4 years, 4 months ago

    When I went to update yesterday, the entire Jetpack plugin disappeared from my WP dashboard.

    I apparently lost all past stats, including list of email followers, as well as the form on my site for signing up to notification.

    When I try to reinstall the plugin, I get error message: Installation failed: Destination folder already exists. I don’t know how to find that folder, and I’m hoping my data is still in there in the background somewhere.

    What do I do now?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anonymous User 18700194

    (@anonymized-18700194)

    4 years, 4 months ago

    Hi @iska88 –

    I’m sorry for the difficulty that you are having.

    If you have access to your server (such as via FTP), you can delete the /wp-content/plugins/jetpack folder and then reinstall and reconnect Jetpack. Otherwise, you can reach out to your hosting provider to have them help remove the folder.

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Thread Starter iska88

    (@iska88)

    4 years, 3 months ago

    Thank you, @bobmatyas – indeed that did the trick. I found the file, deleted it, reinstalled Jetpack, and voila, all the stats, subscribers, and form were back. Relief here.

    Anonymous User 18700194

    (@anonymized-18700194)

    4 years, 3 months ago

    Hi @iska88 –

    I am glad that everything is now working for you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Jetpack update deleted the plugin’ is closed to new replies.

  • 3 replies
  • 2 participants
  • Last reply from: Anonymous User 18700194
  • Last activity: 4 years, 3 months ago
  • Status: resolved