Jetpack Subscription Not Working

Hi @withrinka,

I checked your site’s Jetpack connection and found the issue — your site is not currently connected to WordPress.com. The debugger reports: “The site is not connected (no blog token exists).”

This fully explains all three issues you’re seeing. Jetpack needs an active connection to WordPress.com to send subscription confirmations, deliver newsletter emails, and display the Subscribers tab. Without it, none of those features can work.

Here’s what to do:

1. Connect (or reconnect) Jetpack
In your WordPress dashboard, go to Jetpack → Dashboard. You should see a prompt to connect your site. Click it and follow the steps to link your site to your WordPress.com account.

If you see an error during the connection process, try disconnecting first and then reconnecting:
https://jetpack.com/support/reconnecting-reinstalling-jetpack/

2. If the connection fails
Sometimes other plugins can interfere with the connection process. If you get an error when trying to connect, temporarily deactivate all other plugins (including Mailchimp), attempt the Jetpack connection again, and then reactivate your other plugins afterward.

3. Verify the connection
Once connected, check your connection status at https://jetpack.com/support/debug/ — all tests should pass. Then:

• Visit Jetpack → Settings → Newsletter and confirm the newsletter features are enabled
• Test the Subscribe block with a test email address
• The Subscribers tab should now load without redirecting you

More details on the connection process and troubleshooting:
https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/

Let us know how it goes!