Hello @destinyalrik
Could you confirm if the same error happens if you activate another theme, please?
Let me know if you have any questions.
My best regards,
Michelle C.
Hi Michelle!
I don’t use/have any other themes to test.
Hi there,
That definitely shouldn’t be happening.
There may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.
I know it’s less than ideal, but could you please try the following:
Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache. Then try to recheck those options. If they are working, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, trying to check those options in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.
If disabling plugins doesn’t help, it may be the theme. Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try to recheck those options. If they are working, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.
Anonymous User 18700194
(@anonymized-18700194)
Hi there,
It has been more than one week since we have heard from you, so I’m marking this topic as resolved.
But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.
