Jetpack Publicize Custom Message Ignored

Resolved teknics
(@teknics)

7 years, 3 months ago

I have two installs of WordPress and I am experiencing the same things on both sites – one is a blog, the other is a podcast site.

When I post an entry, I will ALWAYS add a custom message for sharing. I will @ Twitter users who’ve participated and add hashtags.

Sometimes it ignores my message, other times it works fine.

When it ignores the message, it uses the excerpt (as it should) on Facebook but it will truncate the URL on Twitter and not include any of my details.

Some screen shots:

Here’s the Jetpack settings on a live post – doesn’t show my custom message and my toggles are greyed out

http://www.theislesfaithful.com/wp/wp-content/uploads/2019/04/Screen-Shot-2019-04-16-at-8.51.29-AM.png

Here’s an example of what happens:

http://www.theislesfaithful.com/wp/wp-content/uploads/2019/04/300C617A-C872-4066-83D5-7B979F95CA5D.jpeg

Links to Episodes 30 and 31

http://www.theislesfaithful.com/2019/04/05/episode-31-talking-islanders-with-wbabs-roger-luce/

http://www.theislesfaithful.com/2019/04/04/episode-30-super-jack-meets-robin-lehner/

I am not sure if this originated after an update, but I have not added any plugins prior to this starting. I have been noticing also that when I add tags to the post, they disappear as well – so this could all be related back to a WordPress issue?

Thanks!

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter teknics
(@teknics)

7 years, 3 months ago

For clarity, here is what the Jetpack pane for the custom message looks like when I create a post:

http://www.theislesfaithful.com/wp/wp-content/uploads/2019/04/Screen-Shot-2019-04-16-at-9.10.54-AM.png

Plugin Support darnelldibbles
(@darnelldibbles)

7 years, 3 months ago

Hi there,

This isn’t displayed anywhere so you wouldn’t have known about it, but attached images in a Tweet occupy an additional 23 characters of the available tweet message. The “characters remaining” numbers in the sharing options does not take into account the extra image link. That is why it sometimes truncates the Twitter messages and other times it is fine – you’re unknowingly going over the character limit whenever the message is cut off.

This is actually a longstanding issue have an open report for, but hopefully this is something that will help you as you construct your custom messages moving forward.

Thanks,

Thread Starter teknics
(@teknics)

7 years, 3 months ago

If I tweet the same things manually, with the featured image it’s fine, so it’s not that.

I verify via the Twitter card verifier if there’s an issue – I’m not really adding an image as the card pulls the featured images.

If that’s not confusing lol

Plugin Contributor James Huff
(@macmanx)

7 years, 3 months ago

When the post is sent out via Jetpack Publicize, the image is attached as an image, not just as an image embedded in the Twitter card (like a manual share would have).
Thread Starter teknics
(@teknics)

7 years, 3 months ago
See learn something new every day. I stand corrected.

So it boils down to:

Title Length
Hashtag Characters
@username Characters
Image Link
Actual Link

It’s time for a URL shortener I guess to experiment.

Thank you.

So clearly then there no fix for this lol
- This reply was modified 7 years, 3 months ago by teknics.
Plugin Support KokkieH
(@kokkieh)

7 years, 3 months ago

It’s time for a URL shortener I guess to experiment.

That is unlikely to make a difference, as Twitter already uses a URL shortener to shorten any links you include in a tweet automatically. No matter the actual length of the URL, it will always take up 23 characters of your tweet:

https://help.twitter.com/en/using-twitter/how-to-tweet-a-link