jetpack plugin deactivated

  • Cheriseh

    (@cheriseh)


    10 years, 3 months ago

    I updated the jetpack plugin this morning – it was working fine before then. I then received an error message regarding a php file and then got a message to say the plugin was deactivated. I cannot find it under the deactivated plugins (or activate plugins) and when I try and install it again, it gives me a message stating the plugin is already installed. I cannot find the plugin in my list of plugin to even delete it and to try reinstall it.

    I have never had a problem with this plugin and it was the first one that I installed.

    https://wordpress.org/plugins/jetpack/

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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    10 years, 3 months ago

    Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

Viewing 1 replies (of 1 total)

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