Jetpack error message

  • Resolved marcobutz

    (@marcobutz)


    5 years, 8 months ago

    Hi,
    while connecting to Jetpack, I get that error messages:

    Jetpack Dashboard konnte mit deiner Website nicht richtig kommunizieren. Sieh dir die Fehlerprotokolle deiner Website an, um mehr über die Ursachen zu erfahren.

    The Jetpack server could not communicate with your site’s XML-RPC URL. If you have the W3 Total Cache plugin installed, deactivate W3 Total Cache, try to Connect to WordPress.com again, reactivate W3 Total Cache, then clear W3 Total Cache’s cache.

    Why? There is no cache enabler running.
    BR Marco

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    5 years, 8 months ago

    @marcobutz thanks for getting in touch!

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:
    https://www.artedimare.de/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
    XML-RPC server accepts POST requests only.

    You can see a working example here:
    https://jetpack.com/xmlrpc.php

    Since your site returns a 405 error for this page, I would recommend that you check the following:

    1. Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.
    2. Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
    3. Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Let us know if you still have trouble after restoring that file and I’ll be happy to help.

Viewing 1 replies (of 1 total)

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