Jetpack dashboard and boost blanc

  • Resolved katmilants

    (@katmilants)


    3 days, 19 hours ago

    Clicking on My Jetpack I get a blanc page and when clicking on Boost I get this:

    Unexpected Application Error!undefined is not an object (evaluating ‘n.isWpcomPlatformSite’)h@https://thesanctum.live/wp-content/plugins/jetpack-boost/app/assets/dist/jetpack-boost.js:9:2271 mf@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react-dom.min.js:105:413 Qk@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react-dom.min.js:250:216 Ri@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react-dom.min.js:195:187 Ok@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react-dom.min.js:195:118 Nd@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react-dom.min.js:194:494 Qf@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react-dom.min.js:187:441 Ni@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react-dom.min.js:185:402 S@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react.min.js:17:26 U@https://c0.wp.com/c/7.0/wp-includes/js/dist/vendor/react.min.js:21:230

    💿 Hey developer 👋

    You can provide a way better UX than this when your app throws errors by providing your own ErrorBoundary or errorElement prop on your route.

    I deactivated one by one every plugin with no success and changed theme to see if the problem was there… I am also unable to change content om my website pages, as I click to do so, it goes to a blanc page too.

    Can somebody help me please. I just updated Jetpack today, could this be the problem? Thanks a million in advance!!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter katmilants

    (@katmilants)

    3 days, 19 hours ago

    Because I can’t acces Boost, I am unable to update Critical CSS.

    FYI I just updated Boost to a new version before the problems started.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    3 days, 19 hours ago

    Hi there, @katmilants,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening. Could you contact us via this contact form and mention this forum thread?

    To help us investigate more quickly, it would also be great if you could include the following in your email:

    • A screenshot of the blank page and the error you’re seeing (if possible).
    • The URL of your site’s WordPress admin dashboard.
    • Which web browser and version you’re using, and whether the same issue occurs in an incognito/private window or a different browser.
    • A screenshot of any errors shown in your browser’s Developer Console (if you’re comfortable accessing it).

    We’ll take a closer look and work with you to get this resolved as quickly as possible. Look forward to your reply!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    2 days, 17 hours ago

    Hello @katmilants,

    Thanks for opening a direct ticket with us. Since we’re tracking the issue there, I’ll go head and close this thread.

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)

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