Jetpack could not contact WordPress.com

  • David Artiss

    (@dartiss)


    10 years, 3 months ago

    Hi,

    I’ve just been trying to get to the bottom of a bit of slowness on my site, which involved temporarily disabling Jetpack on my site whilst I used the Chrome Web Developer tools to check load times. Anyway, upon activating Jetpack, I’m getting the following error when attempting to connect it…

    Jetpack could not contact WordPress.com: register_http_request_failed. This usually means something is incorrectly configured on your web host.
    Operation timed out after 30001 milliseconds with 0 bytes received

    Performing the same action on another site in the same hosting space doesn’t cause the same error. I’ve tried it a number of times and even tried deleting and re-installing Jetpack.

    I went to the Jetpack Debugging Center and it said ” It looks like your site can not communicate properly with Jetpack.”

    I’ve tried the recommendations – switched off plugins, themed, etc, and the same error occurs. I also checked XMLRPC and that came up with the single line,as expected. Also, none of my plugins, etc, are on your list of known issues.

    I’m running Jetpack on a multisite installation. The url is http://www.artiss.co.uk.

    Any help with this will be appreciated.
    David.

    https://wordpress.org/plugins/jetpack/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    10 years, 3 months ago

    Could you please log in to your site via wp-admin and disable/delete the existing Jetpack plugin files?

    Once you have done so please install Jetpack again from Plugins -> Add New.

    Let me know if you still have this problem and I’ll be happy to take a closer look.

    Thread Starter David Artiss

    (@dartiss)

    10 years, 3 months ago

    Hi,

    Unfortunately, I’ve already tried that and it was no better.

    David.

    Thread Starter David Artiss

    (@dartiss)

    10 years, 3 months ago

    I think (think) it’s sorted for now. Whilst rebuilding my site and switching things off and/on some malware sneaked onto my build. I removed this and Jetpack is now connecting.

    David.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    10 years, 3 months ago

    Great to hear you were able to sort it out. Let us know if you still have trouble and I’ll be happy to look into it further.

    Thread Starter David Artiss

    (@dartiss)

    10 years, 3 months ago

    I went to use Publicize and was getting errors so turned to the Debug option and, sure enough, it’s reporting again the my site isn’t communicating with Jetpack, as exactly as before.

    Can you advise on what I need to do?

    Thanks,
    David.

    Thread Starter David Artiss

    (@dartiss)

    10 years, 3 months ago

    Ok, this is odd. As I said previously I’m running a Multisite installation – the site I’m talking about (artiss.co.uk) is the primary site. Anyway, I’ve tried activating Jetpack on the secondary site (artiss.co.uk/wordpress) and it’s worked! This, at least, discounts (I believe) there being a hosting issue.

    David.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    10 years, 3 months ago

    Thanks for the update! Can you contact your hosting provider and explain to them that we are unable to access your blog via cURL.

    You can let them know we tested the following:

    1. Check for access to xmlrpc.php via browser:
    http://www.artiss.co.uk/xmlrpc.php

    That test returned “XML-RPC server accepts POST requests only.” which is a valid result.

    2. Check for access via cURL by running the following command from the command prompt:
    curl -A "Jetpack by WordPress.com" -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'http://www.artiss.co.uk/xmlrpc.php' && echo

    The cURL test returned an empty response from the server, which is an invalid response. Additionally, when we check using the modifier ?for=jetpack on XML-RPC – which closely resembles how Jetpack communicates with your site over that file – we get an error message of “Server Maintenance”: screenshot. This test should also return “XML-RPC server accepts POST requests only.”

    Please provide the information above to your hosting provider so that they can correct the server settings to allow cURL access.

Viewing 7 replies - 1 through 7 (of 7 total)

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