Jetpack: cookie check failed

  • Resolved ClobberGirl

    (@clobbergirl)


    4 years, 4 months ago

    Working on my site after 2.5+ years. I have updated the theme and all of the plugins.

    I attempted to update Jetpack (I believe it controls some of my social media buttons that are now garbled) but it won’t connect. It says “cookie check failed.”

    I already went into the wp-content cache in FTP and deleted the cached pages. No change.

    Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    4 years, 4 months ago

    Hi @clobbergirl

    After running some tests, it looks like there may be an outdated or incorrect security token on your site causing this problem.

    To fix this issue, can you please deactivate and delete Jetpack entirely, and then reinstall it, as described here:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    *Please note* you shouldn’t lose any data (including stats and followers), but your settings will be reset so you’ll need to set them again after reinstalling and reconnecting.

    Let us know if that helps!

    Thread Starter ClobberGirl

    (@clobbergirl)

    4 years, 4 months ago

    Tried uninstalling and deleting Jetpack several times. No change; still getting the cookie error message.

    Thread Starter ClobberGirl

    (@clobbergirl)

    4 years, 4 months ago

    I noticed Yoast SEO is also saying “cookie check failed” now that I’m trying to set it up again, so this has to be an issue that’s affecting several parts of the site.

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 4 months ago

    Hi there

    That error is generally caused by caching issues. Can you clear any caches you have on your site and/or check with your hosting provider if there is any server level cache that might need to be cleared, then try again?

    If that doesn’t help, I’d suggest asking in the general WordPress forum since this seems to be affecting other plugins as well as Jetpack:

    Support Forums

Viewing 4 replies - 1 through 4 (of 4 total)

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