Jetpack Connection Error

  • Resolved myzangoo

    (@myzangoo)


    12 years, 7 months ago

    I keep getting this error message every time I try to connect Jetpack in my WordPress Dashboard…

    Your website needs to be publicly accessible to use Jetpack: site_inaccessible

    Error Details: The Jetpack server was unable to communicate with your site http://myzangoo.com [IXR -32300: transport error: http_request_failed Operation timed out after 15193 milliseconds with 0 out of -1 bytes received]

    I have tried deactivating all plugins and tried reconnecting, have changed my theme from the standard Twenty Thirteen to Twenty Twelve as suggested, but I get the same transport error message no matter what I try.

    I also have this message at the top of my dashboard…

    An automated WordPress update has failed to complete – please attempt the update again now.

    Therefore, I have attempted to reinstall WordPress thinking that the two issues may be related, but received this error message…

    500 (Internal Server)Error

    In a desperate attempt to resolve these issues, I completely deleted WordPress and all databases off of my GoDaddy hosting account, then did a complete reinstall, but the same issues continue to persist. Please help!!

    http://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Contributor Richard Archambault

    (@richardmtl)

    12 years, 7 months ago

    This timeout error indicates that your site currently blocks all incoming connections from WordPress.com. I noticed that your site is hosted with GoDaddy, on a shared Windows server. In the past few weeks, other GoDaddy users reported similar issues; they were also hosted on a Windows server.

    GoDaddy is aware of the issue, and recommends to all users experiencing issues with their Windows servers to switch to a Linux server instead. To do so, go to your site management panel, and try the following:

    1) Click the + next to the hosting
    2) Clicked on options, then the customize tab
    3) Select the drop down menu under “Plan” and scroll up to select Linux

    According to GoDaddy, it can take up to 48 hours for the changes to apply, but your site will be completely transferred, and you will then be able to use Jetpack.

    If you do not feel comfortable making the change by yourself, do not hesitate to contact GoDaddy to let them know about the issue.

Viewing 1 replies (of 1 total)

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