Support » Plugin: Jetpack by WordPress.com » Jetpack can’t connect with WordPress

  • Resolved nony1122

    (@nony1122)



    Good day,

    I can’t connect my new site to wordpress.. I get this error message

    Your site could not connect to WordPress.com via HTTPS. This could be due to any number of reasons, including faulty SSL certificates, misconfigured or missing SSL libraries, or network issues. Jetpack will re-test for HTTPS support once a day, but you can click here to try again immediately: Try again WordPress reports no SSL support For more help, try our connection debugger or troubleshooting tips.

    I saw a similar issue here but my site hosting hasn’t been able to fix it.

    Please any suggestions?

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Contributor Stef

    (@erania-pinnera)

    Hey there, thanks for reporting this, and sorry for the trouble!

    Could you post your site URL here, so I can have a look?
     
    If you want it to remain private, you can also contact us via this contact form:
    Contact Support

    Thanks!

    Plugin Contributor Stef

    (@erania-pinnera)

    Thanks for the prompt reply, @nony1122!

    The HTTP>HTTPS redirection is not working fine, so you may want to fix it with your hosting provider. I don’t exclude that this is creating some hiccups on the Jetpack side as well, so when the HTTP URL redirects to the HTTPS one, all the problems might get sorted out.

    Meanwhile, I can see some errors when running the debugger tool.
    If the problem persists once you fix the HTTP/HTTPS thing, I suggest you to first try deactivating and reactivating Jetpack.

    If this doesn’t work as well, try a complete uninstall/reinstall. That should make the trick. In the unfortunate case it won’t work out, we’ll be happy to investigate it further you.

    Let me know how it goes with the solutions above, and thanks for sorting this out with me!

    Please how do I resolve the Http/https thing?

    Because my host isn’t helpful, let me know if I can do it myself.

    • This reply was modified 9 months, 3 weeks ago by  nony1122.

    Please how do I resolve the Http/https thing?

    Because my host isn’t helpful, let me know if I can do it myself.?

    Plugin Contributor Cena

    (@cena)

    Hi there,

    How was the certificate installed? Did you buy it from your host, or install it yourself?

    That said, it looks okay here: https://www.ssllabs.com/ssltest/analyze.html?d=sonshub.com

    Would you mind activating Jetpack so we can take another look at the debugger? Please leave it active, even if it doesn’t connect.

    Best,

    Jetpack has always been active…

    Hoping for response

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey @nony1122, I just double checked the Jetpack connection and your site looks not connected with it. So strange!

    Have you followed the steps at this link to re-connect it?
    you may want to disconnect and reconnect the plugin again to see if it works out this time.

    On a side, important, note: the HTTPS/HTTP issue is still happening because the HTTP version of your URL is not redirecting to the HTTPS one. Did your hosting provider get back to you about that?

    They didn’t get back to me

    Good day sir I’m still hoping for a positive response from you.

    Plugin Contributor Cena

    (@cena)

    Hi there,

    As Stef said, the http/https issue is something your host needs to fix:

    On a side, important, note: the HTTPS/HTTP issue is still happening because the HTTP version of your URL is not redirecting to the HTTPS one. Did your hosting provider get back to you about that?

    Until your host resolves that issue, we can’t really do anything here, unfortunately.

    Good day sir,

    The host have installed a SSL certificate. Still 5he Jetpack is still having issues…

    cURL error7:

    Plugin Contributor Stef

    (@erania-pinnera)

    I see a different error now, @nony1122:

    XML-RPC is not responding correctly ( 405 )

    Can you check for any security/caching plugin you may have enabled, and try temporarily disable them, to see if it fixes the problem? You may also want to search for any firewall on your server side that might be blocking the communication with the xmlrpc.php file – your host should be able to help you with that.

    Let me know what you find out!

    Still not working

Viewing 15 replies - 1 through 15 (of 20 total)
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