Jetpack can't connect to wordpress

  • Resolved Blue Star

    (@tropicalconsulting)


    11 years, 2 months ago

    After upgrading wordpress and jetpack to latest version

    Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: xml_rpc-32700
    Try connecting again.
    Error Details: The Jetpack server could not communicate with your site’s XML-RPC URL. Please check to make sure http://tropicalconsulting.com/xmlrpc.php is working properly. It should show ‘XML‑RPC server accepts POST requests only.’ on a line by itself when viewed in a browser and should not have any blank links or extra output anywhere.

    We tried with all plugins disabled and wordpress 2010-2015 theme.

    https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ryan C.

    (@ryanc413)

    11 years, 2 months ago

    Hi there! Can you contact your hosting provider and explain to them that we are unable to access your site via cURL, which is needed in order to use Jetpack on your site?

    You can let them know we tested the following:

    1. Check for access to xmlrpc.php via browser:
    http://tropicalconsulting.com/xmlrpc.php

    That test returned XML-RPC server accepts POST requests only. which is a valid result.

    2. Check for access via cURL by running the following command from the command prompt:

    curl -i -H ‘Content-Type: text/xml’ –data ‘<?xml version=”1.0&”?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>’ ‘http://tropicalconsulting.com/xmlrpc.php&#8217;

    The cURL test returned the following invalid result:

    HTTP/1.1 302 Found
    Date: Fri, 27 Feb 2015 23:21:39 GMT
    <p>The document has moved here.</p>

    Please provide the information above to your hosting provider so that they can correct the server settings to allow cURL access. Then, try to connect Jetpack once again.

    Let me know how that works for you! And please don’t hesitate to let me know if you have any questions in the meantime.

    Thread Starter Blue Star

    (@tropicalconsulting)

    11 years, 2 months ago

    Solved, there was a virus on the .htaccess file.

    Ryan C.

    (@ryanc413)

    11 years, 2 months ago

    I’m glad to hear that you got the issue resolved! Please let me know if there’s anything else that we can help with.

Viewing 3 replies - 1 through 3 (of 3 total)

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