Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Hi Katrawick, what did you need a moderator for?
My hosting company said I need to call the maker of this plugin to resolve this issue, but there’s apparently no calling WordPress support? So I need a legit WordPress moderater to handle this.
I also submitted an email help ticket to jet pack. I need this resolved….anyone?!
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
You posted in the right place, you just have to wait.
To clear up some confusion: WordPress isn’t a company, it is the name of software that is distributed on WordPress.org. The software is created by a range of people and support is provided by ordinary folk.
Ok thanks. I literally don’t know anything. This morning I learned the difference between WordPress.com and WordPress.org. No clue- ha!
Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation
You’ll find the Jetpack plugin folder here:
wp-content
plugins
jetpack - DELETE THIS FOLDER
If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.
Let me know how it goes.
